SHIPPING POLICY

We currently offer FREE shipping within the UAE on orders above AED 300.

A shipping fee of AED 15 applies to all orders below AED 300 using our standard 1-3 day courier service.

A shipping fee of AED 30 applies to all sameday orders.

*Sameday orders within Dubai should be placed before 1pm.

*Sameday orders within Sharjah and Abu Dhabi should be placed before 12pm.

Please allow extra days for your delivery if ordering on a Saturday, During Ramadan, on a Public Holiday or during high season. Note that Same Day Deliveries placed after our cut off times will ship as a same day delivery the following working day. 

We can and do offer a global shipping service. Rates will vary based upon your location and the size of your order.

Please allow up to 10 working days for GCC and International orders.

International orders of more than 30kgs will require a special shipping arrangement and will be quoted for by email in accordance with the rates from our provider.

We appreciate that you may at times want to see items before you buy them – you are very welcome to visit our warehouse in Al Quoz, Dubai.

If you have any enquiries relating to shipping please contact us:
[email protected]

RETURNS & EXCHANGE POLICY

We have every confidence that you will love your Harri & Eve products.

If for any reason you would like to make a return or exchange we are happy accept them within 7 days providing the products remain unused and are in their original packaging.

There are some exceptions to the general returns rule as below:

Totter + Tumble Playmats, Banwood Ride On’s, Carpets & Swimwear.

If the playmat package is opened we are unable to extend a refund or exchange.

Please use our Swatch Service or Online Playmat Picker to try the Playmats before you purchase.

We do not offer refunds or exchanges on opened and assembled Banwood products. We advise you to carefully check the product dimensions and age reccomendations online before purchasing or visit our warehouse to see the products in person and/or to trial for size. 

For hygiene reasons we cannot accept returns on any swimwear products or opened carpets. Please be sure to read all product descriptions and sizing information before making your purchase. If you would like to see the item in person before purchasing, you Amy also visit our warehouse located in Al Quoz, Dubai.

We do not offer refunds, exchanges or credit notes on any sale or discounted purchases. Sale purchases are final.

Refunds and exchanges for the brands and products mentioned above will only be accepted should there be a confirmed manufacturers defect and should this be identified within 7 days of purchasing the item. 

There is a charge of AED 25 if Harri & Eva arrange a courier collection of a returned item from Dubai and AED 30 from all other Emirates.

You may return any unused items directly to our warehouse free of charge.

Returned items from outside of the UAE must be arranged by the customer.

Any items for return need to be approved and confirmed before a refund is processed.

Used items that are not returned in their original condition and packaging may be refused a refund.

Refunds may take up to 14 working days to process. Shipping fees are non refundable.

Please email us if you wish to arrange a return or exchange:
[email protected]